Frequently Asked Question

HGLRC warranty is limited to :

• 30 days for replacement
• 60 days for repair

HGLRC warrants the product to be free from defects in material or workmanship for 60 days from the date of original purchase, as verified by the sales receipt (and not when the product began to be used).

Warranty claims do not cover the following :

• An HGLRC product without invoice, proof of purchase from HGLRC or an authorized reseller,
• A modified power outlet,
• Damaged wire,
• Any damage caused by a "Crash" accident,
• Due to humidity or water,
• Mechanical damage to electronic components / PCBs,
• Soldering on the printed circuits (except on the external solder tabs),
• Incorrect welding,
• Inappropriate use,

or which has been used contrary to the current instructions for installation, maintenance or operation resulting from the use of any equipment purchased.
It is the buyer's responsibility to use the items safely and legally and to take appropriate measures to prevent injury to person or property resulting from the use of the materials.

If you have problems welding with small components….
Please seek professional help before trying. We're here for you !

Repair service

Please report any issues you encounter via a support ticket from here
Please do not return the items until you contact us and receive a return authorization.

• Repair available in China, United States and Switzerland.
• A warranty period of 60 days can be accepted.
• The damaged item, repairable or not, will be evaluated.
• Repair costs excluding shipping costs.
• The duration of the repair will depend on the extent of the damage and the availability of parts.

Return Policy (RMA)

• RMA # (to be requested before shipment)
• 60 days for return from date of purchase
• Shipment of incorrect product by runtime errors will be accepted
• Returned items made unsaleable as a new product will be rejected.
• The returned products must in all cases be complete.
• Returns of opened packages may be accepted in certain rare situations, but may be subject to a restocking fee or be rejected depending on the condition of the items.

Customers returning defective items will receive either :

• A replacement,
• A credit note in store,
• Or a refund.
• Orders may be refunded up to 30 days after shipment.

Otherwise, store credit or a replacement product may be issued.
Returns of products in good working order will receive a refund for the item price only, not shipping charges.

Full refund requires :

• Within 30 days of purchase,
• Product in new condition without wear,
• All packaging included and intact.

As components of complex systems, failure of one component can cause a crash or damage other components. HGLRC is in no way responsible for damage caused to other equipment by the failure of a component of a system.

For packages received which are defective, opened or torn please refer to your postal office or the delivery person we will not be responsible for damage due to transport.